Refund policy

Returns, Refunds & Order Support

We are a small, independent business, and because of this we do not accept returns or offer refunds. Every order helps support our ability to continue creating and sharing our work, and this policy allows us to operate sustainably.

That said, we truly care about our customers and their experience. If you are unhappy with your order for any reason, please reach out. While we cannot guarantee a return or refund, we are always willing to review concerns on a case-by-case basis and will do our best to help where we reasonably can.

You can contact us anytime at sidewalkflowerslimited@gmail.com.

Order Issues, Damages, or Mistakes

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and a brief explanation so we can evaluate the issue and make it right.

Shipping Timelines

We ship approximately 90% of orders within one week.

Because we are a small operation, occasional production or fulfillment hiccups can happen, and in rare cases, an order may take longer than expected. This has happened on a few occasions in the past, and we believe in being transparent about that possibility.

If your order is taking longer than anticipated, or if you have any questions about timing, please reach out. We are always happy to provide updates and clear communication.

Non-Returnable Items

All items are final sale, including but not limited to:

• Sale items

• Custom or made-to-order products

• Gift cards

If you have questions about an item before purchasing, feel free to contact us. We are always happy to help you make an informed decision.

Final Notes

By placing an order with us, you acknowledge and agree to this policy. We deeply appreciate your understanding and support of a small, independent business. It truly makes a difference.

If you ever have questions or concerns, please reach out to sidewalkflowerslimited@gmail.com. We are always here to help.